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​​​​​​​​​Customer Charter​


OUR COMMITMENT TO YOU​​

  • Being fair to those who rely on our services

  • Being efficient and professional in our services

  • Being helpful and courteous at all times

  • Being accountable for what we do​ ​

OUR CORE VALUES​

  • With you as our customer, we endeavour to practise the following core values:

  • Integrity: we are guided by the highest standards of professional ethics

  • ​Quality: we are always looking for new ways to do things better​

  • Teamwork: we foster teamwork and the sharing of information and resources

  • Timeliness: we are responsive and strive to meet targets​

WHAT WE EXPECT FROM YOU

  • ​Always be courteous to our staff

  • Give us accurate information, fill in the forms correctly and submit all supporting documents

  • Inform us of any change in address, or any other relevant information

  • Seek advice from us if you are in doubt about how to fill in application forms​